Complaint form

Request for service

To apply a claim you will need to fill in all necessary information from the purchase receipt and warranty card. Please check warranty period applicable for the claimed product and conditions of warranty.

For the claim acceptance and its settlement it is necessary to fill in all obligatory items (marked with one star).

Customer identification data

I am a business partner

User name

Password

Claimant

Applicant

Name and surname / Company name

Phone incl. country code:

Email (A comma-separated list of emails)

Location and/or installation address

Street and number

Zip code

Town

Country

Product Specification

Date of purchase (dd.mm.YYYY)

Purchase receipt or warranty card

Attach

The maximum size of attachments must not exceed 20 MB

Description of the product

Textual description of the claimed product, e.g. Blix shower enclosure, transparent glass, white frame.

Serial number

Serial number is placed on product package, on product itself or in warranty card. If there is no serial number , please, enclose the copy of the purchase receipt.

Order number

Number of pieces of one SIC

Mixers and facilities

Product is installed

Date of professional installation (dd.mm.YYYY)

Claimed defect

Required service

Description of the claimed defect Required service

Country of settlement

Photo of the product

Attach

The maximum size of attachments must not exceed 20 MB

Photo of the claimed defect part 1

Attach

The maximum size of attachments must not exceed 20 MB

Photo of the claimed defect part 2

Attach

The maximum size of attachments must not exceed 20 MB

I agree with the processing of personal data, pls. see Privacy Policy.

Upon successful submitting the form, you will receive a confirmation message to your mail with the complaint number under which it will be registered with RAVAK a.s.. Use this number for further communication regarding the complaint.

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